Frequently asked questions.
Clear answers about sessions, privacy, languages, prices and booking.
Clear answers before you book.
These answers explain how Tazkiyo works, what a session includes and what happens after you contact our team.
What is Tazkiyo?
Tazkiyo is an online therapy and counselling platform. It connects individuals, couples and families with qualified psychologists and counsellors according to their needs.
Who provides the sessions?
Sessions are provided by the consultants listed on the Tazkiyo platform. Each profile explains the consultant’s role, experience, qualifications, languages and areas of expertise.
How long is each session?
Individual counselling sessions last 50 minutes. Couples counselling sessions last up to 90 minutes.
How much does a Tazkiyo session cost?
The first 50-minute individual session costs ₹799. Follow-up individual sessions cost ₹999. A couples session costs ₹1,199 and lasts up to 90 minutes.
How are sessions conducted?
Google Meet video is recommended. Google Meet audio or a regular phone call is available when network quality is limited. WhatsApp chat is used only as a last option.
Are sessions private?
Yes. Enquiries and sessions are handled with care and confidentiality. Confidentiality remains subject to legal, safeguarding and serious safety obligations.
How do I book a session?
Browse the consultant profiles or services and select a WhatsApp button. Our team will understand your requirement, suggest a suitable consultant and confirm the schedule.
Can I choose or switch my consultant?
Yes. You may request a particular consultant. If the match does not feel right, our team will help you consider another available consultant.
Are female consultants available?
Yes. Female consultant psychologists and a female life coach are available, subject to their schedules.
Are sessions available in Malayalam?
Yes. Malayalam is the main language used for many Tazkiyo sessions. English availability appears on each consultant profile.
Can I book more than one session?
Yes. You may reserve multiple sessions together. Our team will confirm availability, total fee and schedule before payment.
Does Tazkiyo provide emergency or suicide crisis support?
No. Tazkiyo does not provide crisis, suicide prevention or emergency services. In India, call 112 for an immediate emergency or Tele-MANAS at 14416 or 1-800-891-4416 for national mental health support.
Do you support people living outside India?
Yes. Tazkiyo supports clients in India and other regions. Session timings are coordinated according to the client’s time zone and consultant availability.
What happens after I message on WhatsApp?
You will connect with the Tazkiyo team. The team will understand your concern, suggest a suitable consultant, confirm availability and send the video, audio or phone session details.